The Effects of Workplace Loneliness on the Psychological Detachment and Emotional Exhaustion of Hotel Employees

Yoon-Sik Jung, Hyo-Sun Jung and Hye-Hyun Yoon
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Yoon-Sik Jung: Department of Culinary Arts and Food Service Management, Kyung Hee University, Seoul 02447, Korea
Hyo-Sun Jung: Center for Converging Humanities, Kyung Hee University, Seoul 02447, Korea
Hye-Hyun Yoon: Department of Culinary Arts and Food Service Management, Kyung Hee University, Seoul 02447, Korea

IJERPH, 2022, vol. 19, issue 9, 1-12

Abstract: This study was aimed at establishing whether loneliness among hotel employees in the workplace affects their psychological and emotional experiences by empirically investigating their perceptions of negative situations. A self-administered questionnaire was distributed to 300 hotel employees, after which confirmatory factor analysis was conducted to reassess the reliability and validity of the measured questionnaire items. A model of workplace loneliness, psychological detachment, and emotional exhaustion was developed and examined through structural equation modeling. The results showed that the hotel employees experienced workplace loneliness and expressed a desire to be psychologically detached from their jobs for recovery. Workplace loneliness also contributed to emotional exhaustion. Theoretical and practical implications, as well as limitations and future research directions, are discussed.

Keywords: workplace loneliness; psychological detachment; emotional exhaustion; hotel industry (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (2)

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