Patient’s Perspective of Telemedicine in Poland—A Two-Year Pandemic Picture

Sebastian Sołomacha, Paweł Sowa (), Łukasz Kiszkiel, Piotr Paweł Laskowski, Maciej Alimowski, Łukasz Szczerbiński, Andrzej Szpak, Anna Moniuszko-Malinowska and Karol Kamiński
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Sebastian Sołomacha: Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
Paweł Sowa: Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland
Łukasz Kiszkiel: Society and Cognition Unit, University of Bialystok, 15-403 Bialystok, Poland
Piotr Paweł Laskowski: Society and Cognition Unit, University of Bialystok, 15-403 Bialystok, Poland
Maciej Alimowski: Doctoral School of Social Sciences, University of Bialystok, 15-403 Bialystok, Poland
Łukasz Szczerbiński: Department of Endocrinology, Diabetology and Internal Medicine, Medical University of Bialystok, 15-276 Bialystok, Poland
Andrzej Szpak: Witold Chodźko Institute of Rural Medicine, 20-090 Lublin, Poland
Anna Moniuszko-Malinowska: Department of Infectious Diseases and Neuroinfections, Medical University of Bialystok, 15-089 Białystok, Poland
Karol Kamiński: Department of Population Medicine and Lifestyle Diseases Prevention, Medical University of Bialystok, Waszyngtona 13A, 15-089 Białystok, Poland

IJERPH, 2022, vol. 20, issue 1, 1-13

Abstract: The outbreak of the COVID-19 pandemic caused the healthcare system to drastically reduce in-person visits and suddenly switch to telemedicine services to provide clinical care to patients. The implementation of teleconsultation in medical facilities was a novelty for most Polish patients. In Poland, the main telehealth services were provided in the form of telephone consultations. The aim of this study is to determine patients’ perceptions of telemedicine in the context of their experiences with the healthcare system during the COVID-19 pandemic. In this study, we presented how the evaluation of telemedicine services from the perspective of patients in Poland changed in the context of the ongoing pandemic. We conducted two surveys (year by year) on a representative quota sample of the Polish population (N = 623). This ensured that our observations took into account the evolution of views on telemedicine over time. We confirmed the well-known relationship that innovations introduced in the healthcare sector require a longer period of adaptation. We also identified significant concerns that limit the positive perception of telemedicine and compared them with experiences described in other countries.

Keywords: telemedicine; telehealth; patient’s perception; COVID-19; SARS-CoV-2; implementation barriers (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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