Co-Creating ICT Risk Strategies with Older Australians: A Workshop Model

Jacob Sheahan (), Larissa Hjorth, Bernardo Figueiredo, Diane M. Martin, Mike Reid, Torgeir Aleti and Mark Buschgens
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Jacob Sheahan: School of Design, College of Design and Social Context, RMIT University, GPO Box 2476, Melbourne, VIC 3001, Australia
Larissa Hjorth: School of Media and Communications, College of Design and Social Context, RMIT University, GPO Box 2476, Melbourne, VIC 3001, Australia
Bernardo Figueiredo: School of Economics, Finance and Marketing, College of Business, RMIT University, GPO Box 2476, Melbourne, VIC 3001, Australia
Diane M. Martin: School of Economics, Finance and Marketing, College of Business, RMIT University, GPO Box 2476, Melbourne, VIC 3001, Australia
Mike Reid: School of Economics, Finance and Marketing, College of Business, RMIT University, GPO Box 2476, Melbourne, VIC 3001, Australia
Torgeir Aleti: School of Economics, Finance and Marketing, College of Business, RMIT University, GPO Box 2476, Melbourne, VIC 3001, Australia
Mark Buschgens: School of Marketing and Management, University of Waikato, Hamilton 3240, New Zealand

IJERPH, 2022, vol. 20, issue 1, 1-15

Abstract: As digital inclusion becomes a growing indicator of wellbeing in later life, the ability to understand older adults’ preferences for information and communication technologies (ICTs) and develop strategies to support their digital literacy is critical. The barriers older adults face include their perceived ICT risks and capacity to learn. Complexities, including ICT environmental stressors and societal norms, may require concerted engagement with older adults to achieve higher digital literacy competencies. This article describes the results of a series of co-design workshops to develop strategies for increased ICT competencies and reduced perceived risks among older adults. Engaging older Australians in three in-person workshops (each workshop consisting of 15 people), this study adapted the “Scenario Personarrative Method” to illustrate the experiences of people with technology and rich pictures of the strategies seniors employ. Through the enrichment of low-to-high-digital-literacy personas and mapping workshop participant responses to several scenarios, the workshops contextualized the different opportunities and barriers seniors may face, offering a useful approach toward collaborative strategy development. We argued that in using co-designed persona methods, scholars can develop more nuance in generating ICT risk strategies that are built with and for older adults. By allowing risks to be contextualized through this approach, we illustrated the novelty of adapting the Scenario Personarrative Method to provide insights into perceived barriers and to build skills, motivations, and strategies toward enhancing digital literacy.

Keywords: older adults; ICT risks; digital literacy; scenario personarrative method (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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