Enabling Value Co-Creation in Healthcare through Blockchain Technology

Tiziana Russo-Spena (), Cristina Mele, Ylenia Cavacece, Sara Ebraico, Carina Dantas, Pedro Roseiro and Willeke van Staalduinen
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Tiziana Russo-Spena: Department of Economics, Management, Institutions, University of Naples Federico II, Via Cintia Monte S. Angelo, 80126 Naplese, Italy
Cristina Mele: Department of Economics, Management, Institutions, University of Naples Federico II, Via Cintia Monte S. Angelo, 80126 Naplese, Italy
Ylenia Cavacece: Department of Economics, Management, Institutions, University of Naples Federico II, Via Cintia Monte S. Angelo, 80126 Naplese, Italy
Sara Ebraico: Department of Economics, Management, Institutions, University of Naples Federico II, Via Cintia Monte S. Angelo, 80126 Naplese, Italy
Carina Dantas: SHINE 2Europe, 3030-163 Coimbra, Portugal
Pedro Roseiro: TICE.PT—The Portuguese National ICT Cluster, Campus Universitário de Santiago (IT), 3810-193 Aveiro, Portugal
Willeke van Staalduinen: AFEdemy—Academy on Age-Friendly Environments in Europe, 2806 ED Gouda, The Netherlands

IJERPH, 2022, vol. 20, issue 1, 1-15

Abstract: The COVID-19 pandemic highlighted the need to manage complex relations within the healthcare ecosystem. The role of new technologies in achieving this goal is a topic of current interest. Among them, blockchain technology is experiencing widespread application in the healthcare context. The present work investigates how this technology fosters value co-creation paths in the new digital healthcare ecosystems. To this end, a multiple case study has been conducted examining the development and application of blockchain by 32 healthcare tech companies. The results show blockchain technology adoption’s current and potential impacts on value co-creation regarding data and resource sharing, patient participation, and collaboration between professionals. Three main areas of activity emerge from the case studies where blockchain implementation brings significant benefits for value co-creation: improving service interaction, impacting actors’ engagement, and fostering ecosystem transparency.

Keywords: value co-creation; blockchain technology; healthcare ecosystem (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2022
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