Patients’ Perspectives on the Use of a Newly Developed “Patients’ Guide for Doctor’s Visit”: DocVISITguide

Rebecca Jaks (), Elena Guggiari, Saskia Maria De Gani and Dunja Nicca
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Rebecca Jaks: Careum Center for Health Literacy, Careum Foundation, 8032 Zurich, Switzerland
Elena Guggiari: Careum Center for Health Literacy, Careum Foundation, 8032 Zurich, Switzerland
Saskia Maria De Gani: Careum Center for Health Literacy, Careum Foundation, 8032 Zurich, Switzerland
Dunja Nicca: Epidemiology, Biostatistics and Prevention Institute, University of Zurich, 8001 Zurich, Switzerland

IJERPH, 2023, vol. 20, issue 14, 1-15

Abstract: During doctor’s visits, fundamental decisions regarding a patient’s diagnosis and therapy are taken. However, consultations often take place within a limited time frame and are characterized by an asymmetric interaction. Therefore, patients’ questions can remain unanswered and concerns unspoken. A "Patients’ Guide for Doctor’s Visit" (DocVISITguide) was developed to prepare patients for their visits, supporting them to take an active role in the communication and leave the consultation well-informed. This paper describes the development of the DocVISITguide and its first small-scale evaluation based on a sequential explanatory mixed methods design from the patients’ perspective. For this purpose, a small sample of patients completed a pre- and post-questionnaire, and two in-depth interviews were conducted. Most participants found the DocVISITguide easy to understand. The guide helped them to take a closer look at their own health situation and be better prepared for the visit. More than three-quarters (82%) of the participants would probably use the guide again, and all (100%) would recommend it to family and friends. However, some patients felt unsure about using the guide within the consultation and showing it to their physician. To counteract this uncertainty, physicians should be actively involved in the use of such guides in the future.

Keywords: health information; healthcare; patients; doctor-patient communication; evaluation; health literacy (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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