Organizational Learning in Healthcare Contexts after COVID-19: A Study of 10 Intensive Care Units in Central and Northern Italy through Framework Analysis

Maddalena Gambirasio (), Demetrio Magatti, Valentina Barbetta, Silvia Brena, Giordano Lizzola, Chiara Pandolfini, Francesca Sommariva, Anna Zamperoni, Stefano Finazzi and Silvia Ivaldi ()
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Maddalena Gambirasio: Department of Human and Social Sciences, University of Bergamo, Piazzale Sant’Agostino 2, 24129 Bergamo, Italy
Demetrio Magatti: Laboratory of Clinical Data Science, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Villa Camozzi, Via G.B. Camozzi 3, 24020 Bergamo, Italy
Valentina Barbetta: Laboratory of Clinical Data Science, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Villa Camozzi, Via G.B. Camozzi 3, 24020 Bergamo, Italy
Silvia Brena: Independent Researcher, Via Papa Giovanni XXIII 18, Mozzo, 24030 Bergamo, Italy
Giordano Lizzola: Independent Researcher, Via Piemonte 5, Alzano Lombardo, 24022 Bergamo, Italy
Chiara Pandolfini: Laboratory of Evolutionary Age Epidemiology, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Via Mario Negri 2, 20156 Milano, Italy
Francesca Sommariva: Independent Researcher, Via Giovanni Paradisi, 2, 20127 Milano, Italy
Anna Zamperoni: Cà Foncello Hospital, Aulss2, Piazzale dell’Ospedale, 1, 31100 Treviso, Italy
Stefano Finazzi: Laboratory of Clinical Data Science, Department of Medical Epidemiology, Mario Negri Institute for Pharmacological Research IRCCS, Villa Camozzi, Via G.B. Camozzi 3, 24020 Bergamo, Italy
Silvia Ivaldi: Department of Human and Social Sciences, University of Bergamo, Piazzale Sant’Agostino 2, 24129 Bergamo, Italy

IJERPH, 2023, vol. 20, issue 17, 1-19

Abstract: The rapid spread of the SARS-CoV-2 virus has forced healthcare organizations to change their organization, introducing new ways of working, relating, communicating, and managing to cope with the growing number of hospitalized patients. Starting from the analysis of the narratives of healthcare workers who served in the intensive care units of 10 hospitals in Central and Northern Italy, this contribution intends to highlight elements present during the pandemic period within the investigated structures, which are considered factors that can influence the birth of organizational learning. Specifically, the data collected through interviews and focus groups were analyzed using the framework analysis method of Ritchie and Spencer. The conducted study made it possible to identify and highlight factors related to aspects of communication, relationships, context, and organization that positively influenced the management of the health emergency, favoring the improvement of the structure. It is believed that the identification of these factors by healthcare organizations can represent a valuable opportunity to rethink themselves, thus becoming a source of learning.

Keywords: organizational learning; intensive care units; COVID-19; framework analysis (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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