Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review

Soumya Balakrishnan, Suzanne Elayan (), Martin Sykora, Marin Solter, Rob Feick, Christopher Hewitt, Yi Qiao Liu and Ketan Shankardass
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Soumya Balakrishnan: Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK
Suzanne Elayan: Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK
Martin Sykora: Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK
Marin Solter: Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK
Rob Feick: School of Planning, University of Waterloo, Ring Rd, Waterloo, ON N2L 3G1, Canada
Christopher Hewitt: Department of Health Sciences, Wilfrid Laurier University, Waterloo, ON M5B 1W8, Canada
Yi Qiao Liu: Department of Health Sciences, Wilfrid Laurier University, Waterloo, ON M5B 1W8, Canada
Ketan Shankardass: Department of Health Sciences, Wilfrid Laurier University, Waterloo, ON M5B 1W8, Canada

IJERPH, 2023, vol. 20, issue 18, 1-22

Abstract: The COVID-19 pandemic took most communities off guard and has highlighted gaps in community preparedness and resilience in spite of the numerous technological advancements and the variety of available social media platforms that many relied on during lockdown periods. This served to emphasise the necessity for exploring the roles of social media and smart city technologies in mitigating pandemic impacts. In this systematic literature review, we examined twelve articles on social media usage and smart city technologies and their contributions to community resilience during COVID-19. The analysis focused on the use of social media platforms and smart city technologies during and after lockdown periods, examining their role in fostering community resilience. Results indicate that social media and smart city technologies were instrumental in helping communities adapt and recover from the pandemic. While past studies have examined community resilience, social media, or smart cities separately, there is limited literature collating insights on the three elements combined. We therefore argue that these technologies, employed collaboratively, enhance community resilience during crises. Nevertheless, further research is recommended, particularly on urban resilience and comparative analyses to deepen our understanding of the complex interplay between these variables.

Keywords: community resilience; social media; smart cities; COVID-19 (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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