The Perception of the Quality of Professional Healthcare Assistance for the Management of Endometriosis: Findings from a National Survey in Italy

Vincenza Cofini, Mario Muselli (), Erika Limoncin, Chiara Lolli, Erika Pelaccia, Maurizio Guido, Leila Fabiani and Stefano Necozione
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Vincenza Cofini: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy
Mario Muselli: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy
Erika Limoncin: Department of Dynamic, Clinical Psychology and Health Sciences, Sapienza University of Rome, 00185 Rome, Italy
Chiara Lolli: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy
Erika Pelaccia: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy
Maurizio Guido: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy
Leila Fabiani: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy
Stefano Necozione: Department of Life, Health and Environmental Sciences, University of L’Aquila, 67100 L’Aquila, Italy

IJERPH, 2023, vol. 20, issue 21, 1-19

Abstract: (1) Background: endometriosis is included in the list of chronic and disabling pathologies. This study aimed to examine patients’ points of view about the quality of care for endometriosis during the COVID-19 pandemic; (2) Methods: we conducted a survey on knowledge about endometriosis, management of endometriosis, perceived mental and physical well-being, and perceived changes in the quality of care during the pandemic; (3) Results: out of 1065 participants, 875 were included in the analysis, with an average age of 34. Overall, patients had positive perceptions of care accessibility and cleanliness (95%), but less satisfaction with visit hours (86%). Those with better physical and psychological health were more satisfied with service hours, while those treated at specialised centres were more content with cleanliness. Satisfaction with clarity was linked to specialist treatment, and perceived availability to listen correlated with age, complications, and overall health status; (4) Conclusions: patients’ perspectives are crucial for patient education and advocate for specialised interdisciplinary networks to support endometriosis management and patients’ well-being. These findings highlight the importance of considering patient viewpoints, particularly in the context of the COVID-19 pandemic’s impact on healthcare systems and suggest a need for further research from the patient’s perspective.

Keywords: quality of care (QoC) satisfaction; endometriosis; patient’s healthcare quality perception; patient satisfaction (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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