Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System

Natalia Gulbransen-Diaz, Soojeong Yoo and Audrey P. Wang ()
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Natalia Gulbransen-Diaz: School of Architecture, Design and Planning, The University of Sydney, Camperdown, NSW 2006, Australia
Soojeong Yoo: Wellcome/EPSRC Centre for Interventional and Surgical Sciences (WEISS), University College London, London W1W 7TY, UK
Audrey P. Wang: Biomedical Informatics and Digital Health, School of Medical Sciences, The University of Sydney, Camperdown, NSW 2006, Australia

IJERPH, 2023, vol. 20, issue 2, 1-18

Abstract: Helping the sick and protecting the vulnerable has long been the credo of the health profession. In response to the coronavirus-disease-2019 (COVID-19 pandemic), hospitals and healthcare institutions have rapidly employed public health measures to mitigate patient and staff infection. This paper investigates staff and visitor responses to the COVID-19 eGate health screening system; a self-service technology (SST) which aims to protect health care workers and facilities from COVID-19. Our study evaluates the in situ deployment of the eGate, and employs a System Usability Scale (SUS) and questionnaire ( n = 220) to understand staff and visitor’s acceptance of the eGate. In detailing the themes relevant to those who advocate for the system and those who oppose it, we contribute towards a more detailed understanding of the use and non-use of health-screening SSTs. We conclude with a series of considerations for the design of future interactive screening systems within hospitals.

Keywords: COVID-19; self-service technology; health screening; health services; hospital; design; implementation; digital health; qualitative study; Internet of Things; Internet of Medical Things (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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