Perception among NHIS–HMO Enrolees of the Attitudes of Medical Personnel during Outpatient Care in Lagos Hospitals

Abigail Affiong Mkperedem, Peter Ogunlade, Chisaa Igbolekwu, Ogadimma Arisukwu, Stephen Olugbenga Owa, Abiodun Olawale Afolabi and Stephen Otu Etta-Oyong
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Abigail Affiong Mkperedem: Department of Sociology, Landmark University, Omu-Aran 251103, Nigeria
Peter Ogunlade: Department of Sociology, Landmark University, Omu-Aran 251103, Nigeria
Chisaa Igbolekwu: Department of Sociology, Landmark University, Omu-Aran 251103, Nigeria
Ogadimma Arisukwu: Department of Sociology, Landmark University, Omu-Aran 251103, Nigeria
Stephen Olugbenga Owa: Department of Food Science & Microbiology, Landmark University, Omu-Aran 251103, Nigeria
Abiodun Olawale Afolabi: Department of Agricultural Economics, Landmark University, Omu-Aran 251103, Nigeria
Stephen Otu Etta-Oyong: Department of Extension and Rural Development, Landmark University, Omu-Aran 251103, Nigeria

IJERPH, 2023, vol. 20, issue 2, 1-10

Abstract: The quality of healthcare services depends on the interactions between administrators, customers, and healthcare providers. This study seeks to examine how National Health Insurance Scheme (NHIS)–Health Maintenance Organization (HMO) enrolees perceive the attitudes of medical personnel while receiving outpatient care in Lagos hospitals. Mixed methods were used, i.e., distributing questionnaires and in-depth interviews with participants. Quantitative data were analysed using Statistical Product and Service Solutions (SPSS) version 20, and approaches that involved frequency statistics, factor analysis, contingency chi-square and correlation analysis were applied. The results indicate that the variables “humane” and “empathetic” have a direct impact on enrolees’ perception and an indirect impact on motivation to adhere to medical advice among enrolees. This research has practical implications, especially in light of new initiatives of NHIS collaboration with HMO to deliver quality healthcare services to enrolees.

Keywords: perception; national health insurance scheme; health maintenance organisation; medical personnel; quality; attitude (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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