Predicting Older Adults’ Mobile Payment Adoption: An Extended TAM Model

Cheng-Chia Yang, Shang-Yu Yang and Yu-Chia Chang ()
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Cheng-Chia Yang: Department of Healthcare Administration, Asia University, Taichung 41354, Taiwan
Shang-Yu Yang: Department of Healthcare Administration, Asia University, Taichung 41354, Taiwan
Yu-Chia Chang: Department of Healthcare Administration, Asia University, Taichung 41354, Taiwan

IJERPH, 2023, vol. 20, issue 2, 1-17

Abstract: This study adopted an advanced model, combining the technology acceptance model, the theory of reasoned action, the diffusion of innovations, trust, and five aspects of perceived risk, to measure the factors that influence the behavioral intentions of older adults to use mobile payments. A total of 365 questionnaires were collected from older adults aged 55 years or older from 20 community care sites in central Taiwan. Partial least-squares structural equation modeling was used to test our research model. The results showed that attitude was the main determinant of M-payment in older adults. Moreover, increasing the usefulness, ease of use, and observability of M-payment helped older adults improve their attitudes toward M-payment, thereby increasing their intention to use it. Trust had a significant effect on the usefulness and ease of use of M-payment, while the main factors affecting trust were only performance and financial risks.

Keywords: mobile payment; older adults; behavioral intention; influence factor (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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