Organizational Change and Workplace Incivility: Mediated by Stress, Moderated by Emotional Exhaustion

Muhammad Ali Raza, Muhammad Imran (), Joanna Rosak-Szyrocka, László Vasa and Noor Ul Hadi
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Muhammad Ali Raza: Department of Management Sciences, COMSATS University Islamabad, Islamabad 45550, Pakistan
Muhammad Imran: Department of Management Sciences, COMSATS University Islamabad, Islamabad 45550, Pakistan
Joanna Rosak-Szyrocka: Faculty of Management, Czestochowa University of Technology, 42-200 Czestochowa, Poland
László Vasa: Széchenyi István University, 9026 Győr, Hungary
Noor Ul Hadi: College of Business Administration, Prince Mohammad Bin Fahd University, Al-Khobar 34754, Saudi Arabia

IJERPH, 2023, vol. 20, issue 3, 1-16

Abstract: Modern organizations continuously undergo change processes. The focus of the organizations remains on the macro level, but the micro level (i.e., employee’s perspective) is neglected. Using the conservation of resource theory (COR), this study examines the association between organizational change and workplace incivility. This study also proposes mediating and moderating mechanisms of stress and emotional exhaustion. The data were collected from 262 respondents working in public sector organizations in Pakistan using a time-lagged technique. The results proved that change significantly impacts workplace incivility. Moreover, stress mediates their relationship and emotional exhaustion moderates it. Furthermore, emotional exhaustion also moderates the stress–incivility relationship. Public sector organizations must focus on well-planned, inclusive, and adequately managed change processes to achieve the desired outcome; otherwise, adverse behaviors, including incivility, manifest. To the best of the authors’ knowledge, the organizational change and incivility relationship has not been explored in the past. Additionally, their relationship with stress and emotional exhaustion also requires empirical investigation. This study also adds to the literature on the conservation of resource theory.

Keywords: organizational change; workplace incivility; stress; emotional exhaustion (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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