Patient Safety Culture in a Tertiary Hospital: A Cross-Sectional Study

María Teresa Segura-García, María Ángeles Castro Vida, Manuel García-Martin, Reyes Álvarez-Ossorio-García de Soria, Alda Elena Cortés-Rodríguez () and María Mar López-Rodríguez
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María Teresa Segura-García: Subdirectorate of Nursing, Hospital Universitario Poniente, Servicio Andaluz de Salud, 04700 El Ejido, Almería, Spain
María Ángeles Castro Vida: Pharmacy Service, Hospital Universitario Poniente, Servicio Andaluz de Salud, 04700 El Ejido, Almería, Spain
Manuel García-Martin: Intensive Care Unit, Hospital Universitario Poniente, Servicio Andaluz de Salud, 04700 El Ejido, Almería, Spain
Reyes Álvarez-Ossorio-García de Soria: Public Health and Epidemiological Surveillance Service, Hospital Universitario Poniente, Servicio Andaluz de Salud, 04700 El Ejido, Almería, Spain
Alda Elena Cortés-Rodríguez: Department of Nursing, Physiotherapy and Medicine, University of Almería, 04120 La Cañada, Almería, Spain
María Mar López-Rodríguez: Department of Nursing, Physiotherapy and Medicine, University of Almería, 04120 La Cañada, Almería, Spain

IJERPH, 2023, vol. 20, issue 3, 1-17

Abstract: Patient safety (PS) culture is the set of values and norms common to the individuals of an organization. Assessing the culture is a priority to improve the quality and PS of hospital services. This study was carried out in a tertiary hospital to analyze PS culture among the professionals and to determine the strengths and weaknesses that influence this perception. A cross-sectional descriptive study was carried out. The AHRQ Questionnaire on the Safety of Patients in Hospitals (SOPS) was used. A high perception of PS was found among the participants. In the strengths found, efficient teamwork, mutual help between colleagues and the support of the manager and head of the unit stood out. Among the weaknesses, floating professional templates, a perception of pressure and accelerated pace of work, and loss of relevant information on patient transfer between units and shift changes were observed. Among the areas for improvement detected were favoring feedback to front-line professionals, abandoning punitive measures and developing standardized tools that minimize the loss of information.

Keywords: adverse events; AHRQ questionnaire; hospital organization; patient safety; safety culture (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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