Nurse and Patient Assessments of COVID-19 Care Quality in China: A Comparative Survey Study

Wenjing Jiang, Jia Jiang, Xing’e Zhao, Zina Liu, Maritta A. Valimaki and Xianhong Li ()
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Wenjing Jiang: Department of Nursing, Zigong First People’s Hospital, Zigong 643000, China
Jia Jiang: West China School of Pharmacy, Sichuan University, Chengdu 610041, China
Xing’e Zhao: Department of Liver Transplantation, The Second Xiangya Hospital of Central South University, Changsha 410011, China
Zina Liu: Xiangya School of Nursing, Central South University, Changsha 410013, China
Maritta A. Valimaki: Xiangya School of Nursing, Central South University, Changsha 410013, China
Xianhong Li: Xiangya School of Nursing, Central South University, Changsha 410013, China

IJERPH, 2023, vol. 20, issue 3, 1-12

Abstract: During the COVID-19 pandemic, the quality of nursing care was a concern due to nurses’ overwhelming workload. A cross-sectional design was conducted to compare perceptions between nurses and patients about the quality of nursing care for COVID-19 patients and to explore factors associated with these perceptions. Data were collected during the COVID-19 pandemic from 17 March to 13 April 2020 in five hospitals in Wuhan, China. Perceptions of care quality were assessed among nurses and patients using the Caring Behaviors Inventory. Nurses rated the quality of caring behaviors higher than patients. Both nurses and patients rated technical caring behaviors at high levels and rated the item related to “spending time with the patient” the lowest, while patients rated it much lower than nurses. Nurses’ sex, participation in ethical training organized by the hospital, professional title, being invited to Wuhan, and length of working experience in years were significantly associated with nurses’ self-evaluated caring behaviors. Moreover, inpatient setting and communication mode were significantly associated with patients’ self-evaluated caring behaviors.

Keywords: caring behavior; comparison; COVID-19; nurses; patients; quality of care (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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