Resilience and Job Satisfaction: Effect of Moderated Mediation on the Influence of interpersonal Justice on the Performance of Public Servants

Jazael Albalá-Genol, Pedro Antonio Díaz-Fúnez () and Miguel Ángel Mañas-Rodríguez
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Jazael Albalá-Genol: IPTORA Research Group, 04120 Almería, Spain
Pedro Antonio Díaz-Fúnez: Psychology, University of Almería, 04120 Almería, Spain
Miguel Ángel Mañas-Rodríguez: Psychology, University of Almería, 04120 Almería, Spain

IJERPH, 2023, vol. 20, issue 4, 1-12

Abstract: The perception of interpersonal justice is one of the key resources for improving employees’ performance intention. Elements such as employees’ level of satisfaction or their self-perception of their ability to cope with problematic situations are key factors in this relationship according to the job demands-resources model. The objective of this study was to analyze how the perception of job satisfaction and the self-perception of resilience influence how interpersonal justice affects employee performance. A total of 315 public sector employees, who perform administrative and customer service tasks, have contributed to this study. The results show that the relationship between interpersonal justice and intra-role performance is completely mediated by job satisfaction; however, when we include the modulating effect of resilience between interpersonal justice and job satisfaction, the influence of the former is reduced as the self-perception of resilience. This indicates that the positive effects of justice are reduced as workers’ self-perception of resilience increases.

Keywords: resilience; job satisfaction; interpersonal justice; intra-role performance; job demands-resources model (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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Citations: View citations in EconPapers (1)

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