Digitalisation Medical Records: Improving Efficiency and Reducing Burnout in Healthcare

Nur Adibah Shaharul, Mohd ‘Ammar Ihsan Ahmad Zamzuri, Ahmad Azuhairi Ariffin (), Ahmad Zaid Fattah Azman and Noor Khalili Mohd Ali
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Nur Adibah Shaharul: Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, Serdang 43400, Malaysia
Mohd ‘Ammar Ihsan Ahmad Zamzuri: Negeri Sembilan State Health Department, Ministry of Health Malaysia, Seremban 70300, Malaysia
Ahmad Azuhairi Ariffin: Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, Serdang 43400, Malaysia
Ahmad Zaid Fattah Azman: Department of Community Health, Faculty of Medicine and Health Sciences, University Putra Malaysia, Serdang 43400, Malaysia
Noor Khalili Mohd Ali: Seremban District Health Office, Ministry of Health Malaysia, Seremban 70590, Malaysia

IJERPH, 2023, vol. 20, issue 4, 1-13

Abstract: (1) Background: electronic medical record (EMR) systems remain a significant priority for the improvement of healthcare services. However, their implementation may have resulted in a burden on healthcare workers (HCWs). This study aimed to determine the prevalence of burnout symptoms among HCWs who use EMRs at their workplace, as well as burnout-associated factors. (2) Methods: an analytical cross-sectional study was conducted at six public health clinics equipped with an electronic medical record system. The respondents were from a heterogeneity of job descriptions. Consent was obtained before enrolment into the study. A questionnaire was distributed through an online platform. Ethical approval was secured. (3) Results: a total of 161 respondents were included in the final analysis, accounting for a 90.0% response rate. The prevalence of burnout symptoms was 10.7% (n = 17). Three significant predictors were obtained in the final model: experiencing ineffective screen layouts and navigation systems, experiencing physical or verbal abuse by patients, and having a poor relationship with colleagues. (4) Conclusions: the prevalence of burnout symptoms among healthcare workers working with electronic medical record systems was low. Despite several limitations and barriers to implementation, a paradigm shift is needed to equip all health sectors with electronic medical record systems to improve healthcare service delivery. Continuous technical support and financial resources are important to ensure a smooth transition and integration.

Keywords: electronic medical record; healthcare system delivery; burnout; mental health; healthcare; information system (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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