Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff

Juan Francisco Roldán-Merino, Manuel Tomás-Jiménez (), Agneta Schröder, Lars-Olov Lundqvist, Montserrat Puig-Llobet, Antonio R. Moreno-Poyato, Marta Domínguez del Campo, Sara Sanchez-Balcells and Maria Teresa Lluch-Canut
Additional contact information
Juan Francisco Roldán-Merino: Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
Manuel Tomás-Jiménez: Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
Agneta Schröder: University Health Care Research Center, Faculty of Medicine and Health, Örebro University, 701 85 Örebro, Sweden
Lars-Olov Lundqvist: University Health Care Research Center, Faculty of Medicine and Health, Örebro University, 701 85 Örebro, Sweden
Montserrat Puig-Llobet: Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain
Antonio R. Moreno-Poyato: Mental Health, Psychosocial and Complex Nursing Care Research Group—NURSEARCH, University of Barcelona, 08907 Barcelona, Spain
Marta Domínguez del Campo: Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
Sara Sanchez-Balcells: Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain
Maria Teresa Lluch-Canut: Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain

IJERPH, 2023, vol. 20, issue 5, 1-14

Abstract: The current paradigm of mental health care focuses on care provided in the community, increasingly moving away from hospital care models that involve considerable economic burden. Patient and staff perspectives on the quality of psychiatric care can highlight strengths and areas for improvement to ensure better care provision. The aim of this study was to describe and compare perceptions of quality of care among patients and staff in community mental health services and to determine possible relationships between these perceptions and other study variables. A comparative cross-sectional descriptive study was conducted in a sample of 200 patients and 260 staff from community psychiatric care services in the area of Barcelona (Spain). The results showed high overall levels of quality of care from patient (m = 104.35 ± 13.57) and staff (m =102.06 ± 8.80) perspectives. Patients and staff both gave high scores to Encounter and Support factors, while factors concerning patient Participation and Environment received the lowest scores. Continuous assessment of the quality of psychiatric care in the community setting is essential to ensure the highest quality of care, taking the perspectives of those involved into account.

Keywords: quality of care; community care; psychiatric care; patients’ perspective; staff’s perspective (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
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