Critical Success Factors for Successful Implementation of Healthcare 4.0: A Literature Review and Future Research Agenda

Michael Sony (), Jiju Antony and Guilherme L. Tortorella
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Michael Sony: WITS Business School, University of Witwatersrand, Johannesburg 2158, South Africa
Jiju Antony: Department of Industrial and Systems Engineering, Khalifa University, Abu Dhabi P.O. Box 127788, United Arab Emirates
Guilherme L. Tortorella: Mechanical Engineering Department, The University of Melbourne, Melbourne, VIC 3010, Australia

IJERPH, 2023, vol. 20, issue 5, 1-22

Abstract: The digitization of healthcare services is a major shift in the manner in which healthcare services are offered and managed in the modern era. The COVID-19 pandemic has speeded up the use of digital technologies in the healthcare sector. Healthcare 4.0 (H4.0) is much more than the adoption of digital tools, however; going beyond that, it is the digital transformation of healthcare. The successful implementation of H 4.0 presents a challenge as social and technical factors must be considered. This study, through a systematic literature review, expounds ten critical success factors for the successful implementation of H 4.0. Bibliometric analysis of existing articles is also carried out to understand the development of knowledge in this domain. H 4.0 is rapidly gaining prominence, and a comprehensive review of critical success factors in this area has yet to be conducted. Conducting such a review makes a valuable contribution to the body of knowledge in healthcare operations management. Furthermore, this study will also help healthcare practitioners and policymakers to develop strategies to manage the ten critical success factors while implementing H 4.0.

Keywords: healthcare 4.0; smart hospitals; digital transformation; health 4.0 (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (3)

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