The Reality of Healthcare Professionals in Leadership Positions at the Onset of the COVID-19 Pandemic

Nancy Shehadeh (), Georgina Silva-Suarez, Emily Ptaszek and Farah Roman Velez
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Nancy Shehadeh: Department of Health Administration, College of Business, Florida Atlantic University, Boca Raton, FL 33431, USA
Georgina Silva-Suarez: Department of Sociobehavioral and Administrative Pharmacy, Nova Southeastern University, San Juan, PR 00926, USA
Emily Ptaszek: Community Health Partnership, Colorado Springs, CO 80903, USA
Farah Roman Velez: Barry and Judy Silverman College of Pharmacy, Nova Southeastern University, San Juan, PR 00926, USA

IJERPH, 2024, vol. 21, issue 9, 1-13

Abstract: While pandemics have long been a topic of discussion in public health, COVID-19 placed healthcare leaders in a completely new and challenging situation. This qualitative study sought to understand the personal experiences of healthcare professionals in leadership roles at the beginning of the COVID-19 pandemic. Sixteen in-depth interviews were conducted and recorded via Zoom. Most participants were men ( n = 8, 57.1%) and had a doctorate or master’s degree ( n = 8, 57.1%). The themes of mental health, dynamic infrastructure, and transformative experience emerged from our participants’ narratives. Most respondents reported heightened stress during that time and shared the institutional and personal mechanisms they used to deal with the situation. They were proud of their profession and their work. They discussed the “dynamic infrastructure” they experienced at the time that helped them lead. Feeling overworked was a common experience for them. Most considered leading during COVID-19 a “transformative experience” that taught them valuable lessons. They also witnessed acts of heroism as their colleagues continued to work during difficult times, even though some succumbed to COVID-19. Despite all the challenges and uncertainties healthcare professionals in leadership positions faced at the onset of COVID-19, their resilience, dedication, and commitment to their profession prevailed. In conclusion, the firsthand experiences recounted by healthcare leaders in this study shed light on the multifaceted nature of leadership during a global health crisis. Their unwavering resilience, dedication, and commitment stand as a testament to the fortitude required in such demanding circumstances. As the COVID-19 pandemic continues to evolve, the insights gleaned from this research bear significant implications for informing future strategies and support systems aimed at bolstering healthcare leadership worldwide.

Keywords: COVID-19; healthcare professionals; leaders; leadership; qualitative; mental health; crisis management; healthcare professional burnout (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2024
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