Development of a Pandemic Resilience Competence Model for Healthcare Professionals—Individual and Organisational Aspects

Nina Lorenzoni (), Raquel Simões de Almeida, Daniela Wimmer, Ines Simbrig, Veronica Moscon, Fabio Carnelli, Nadine Sulkowski, Elohor Pamela Malaka, Paul Schober, Katharina Michel, Vítor J. Sá and Margit Raich
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Nina Lorenzoni: Department of Public Health, Health Services Research and Health Technology Assessment, UMIT TIROL—Private University of Health Sciences and Health Technology, Eduard-Wallnoefer-Zentrum 1, 6060 Hall in Tirol, Austria
Raquel Simões de Almeida: LabRP-CIR, E2S, Polytechnic of Porto, Rua Dr. António Bernardino de Almeida, 400, 4200-072 Porto, Portugal
Daniela Wimmer: Department of Public Health, Health Services Research and Health Technology Assessment, UMIT TIROL—Private University of Health Sciences and Health Technology, Eduard-Wallnoefer-Zentrum 1, 6060 Hall in Tirol, Austria
Ines Simbrig: Department of Nursing Science and Gerontology, UMIT TIROL—Private University of Health Sciences and Health Technology, Eduard-Wallnoefer-Zentrum 1, 6060 Hall in Tirol, Austria
Veronica Moscon: Institute for Public Management, Eurac Research, Viale Druso 1, 39100 Bolzano, Italy
Fabio Carnelli: Center for Climate Change and Transformation, Eurac Research, Viale Druso 1, 39100 Bolzano, Italy
Nadine Sulkowski: School of Business, Computing and Social Sciences, University of Gloucestershire The Park, Cheltenham GL50 2RH, UK
Elohor Pamela Malaka: School of Business, Computing and Social Sciences, University of Gloucestershire The Park, Cheltenham GL50 2RH, UK
Paul Schober: Private Research Center, Hafelekar Consultancy, Society of Social Research and Education Eschenbachgasse 14, 3040 Neulengbach, Austria
Katharina Michel: DBU Digital Business University of Applied Sciences, Oranienstraße 185, 10999 Berlin, Germany
Vítor J. Sá: LabRP-CIR, E2S, Polytechnic of Porto, Rua Dr. António Bernardino de Almeida, 400, 4200-072 Porto, Portugal
Margit Raich: Vice-Rectorate for Research and Development, University College of Teacher Education, Pastorstraße 10, 6020 Innsbruck, Austria

IJERPH, 2025, vol. 22, issue 5, 1-22

Abstract: The COVID-19 pandemic highlighted the critical importance of resilience and adaptability at both individual and organisational levels in navigating unprecedented challenges. This study introduces a novel Pandemic Resilience Competence Model, a framework that articulates eight key competences each for individuals and organisations to enhance preparedness and response in pandemic scenarios. Employing a qualitative approach, the research identifies the essential skills and organisational capacities required to mitigate the impacts of pandemics. Using 50 semi-structured interviews with professionals and managers working in healthcare services in Austria, Germany, Italy, Portugal and the United Kingdom, the model provides actionable insights for implementing processes to improve preparedness and response in pandemic scenarios for stakeholders, including policymakers, educators, and organisational leaders. Findings highlight the interdependence of individual and organisational competences, reinforcing the need for integrated strategies to build pandemic resilience. The conclusions advocate for embedding the competences within training and development initiatives, aiming to enhance collective readiness for future global health crises.

Keywords: resilience; competence model; healthcare; crisis; qualitative research; COVID-19 (search for similar items in EconPapers)
JEL-codes: I I1 I3 Q Q5 (search for similar items in EconPapers)
Date: 2025
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