Analyzing Influence Factors of Consumers Switching Intentions from Cash Payments to Quick Response Code Indonesian Standard (QRIS) Digital Payments

Ahmad Alim Bachri (), Mutia Maulida (), Yuslena Sari and Sunardi Sunardi
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Ahmad Alim Bachri: Educational Administration Doctoral Program, Universitas Lambung Mangkurat, Banjarmasin 70123, Indonesia
Mutia Maulida: Department of Information Technology, Faculty of Engineering, Universitas Lambung Mangkurat, Banjarmasin 70123, Indonesia
Yuslena Sari: Department of Information Technology, Faculty of Engineering, Universitas Lambung Mangkurat, Banjarmasin 70123, Indonesia
Sunardi Sunardi: Department of Chemistry, Faculty of Mathematics and Natural Sciences, Universitas Lambung Mangkurat, Banjarmasin 70123, Indonesia

IJFS, 2025, vol. 13, issue 2, 1-19

Abstract: The COVID-19 pandemic has precipitated several challenges, prompting the Indonesian government to enact rules aimed at minimizing direct contact to mitigate the spread of COVID-19, which has also affected transactional activities. Transactions conducted using a digital wallet represent a technological advancement that facilitates a cashless society lifestyle. Bank Indonesia established the Quick Response Code Indonesian Standard (QRIS) as a QR Code standard for digital payments using Electronic Money-Based (EU) servers, electronic wallets, or Mobile Banking. This study aims to identify the elements that affect consumer willingness to convert from cash payments to the QRIS during the COVID-19 epidemic. This study collected data through an online survey, distributing a 17-item questionnaire to QRIS users, yielding 568 valid responses. This research used a modified version of the Push-Pull-Mooring theory and an adaptation of the Unified Theory of Acceptance and Use of Technology (UTAUT2) model, concentrating on consumers’ intentions to transition from cash payments to QRIS utilization. This study employed the Hybrid SEM-ANN methodology with the SmartPLS and IBM SPSS Statistics 27 applications for data analysis. This investigation had 11 hypotheses, of which 4 were accepted. The findings indicated that alternative attractiveness, trust, critical mass, and traditional payment habits significantly influenced the intention to transition from cash payments to QRIS payments during the COVID-19 pandemic.

Keywords: hybrid SEM-ANN; switching intention; push-pull-mooring; QRIS; UTAUT2 (search for similar items in EconPapers)
JEL-codes: F2 F3 F41 F42 G1 G2 G3 (search for similar items in EconPapers)
Date: 2025
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