The Link between Business Process Management and Quality Management

Inga Stravinskiene and Dalius Serafinas
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Inga Stravinskiene: Faculty of Economics and Business Administration, Vilnius University, Sauletekio Av. 9, LT-10222 Vilnius, Lithuania
Dalius Serafinas: Faculty of Economics and Business Administration, Vilnius University, Sauletekio Av. 9, LT-10222 Vilnius, Lithuania

JRFM, 2020, vol. 13, issue 10, 1-11

Abstract: In an environment of intense globalization and digitalization, business organizations are increasingly faced with various challenges such as rising costs, strong competition, rapidly evolving technologies, increasingly demanding and whimsical consumers, and, in social terms, changing societal demands. It is within this context that the effectiveness and efficiency of the management of business organizations is actualized. The paper addresses the following fundamental questions regarding the scientific problem at the theoretical level: What is the place of Business Process Management (BPM) in the context of Quality Management (QM)? Should BPM be the axis of QM? There is a lack of interdisciplinary research on the link between Business Process Management and Quality Management, and this study aims to ground this link. Methods of the research are literature review and the critical analysis of the scientific sources on the issue. The findings show that there exists confusion, overlaps among different paradigms of QM and BPM. The BPM paradigm might be considered as an integral part of almost all essential quality management paradigms. BPM is like a horizontal area “crossing” different paradigms of quality management (e.g., TQM, SMS, Lean, Six Sigma). The conclusions drawn are useful for organizations that implement quality management systems. The integration of BPM into quality management systems and tools creates preconditions for the development of an effective and efficient organization.

Keywords: process; business process management; quality management; total quality management; Lean; Six Sigma; ISO 9000 (search for similar items in EconPapers)
JEL-codes: C E F2 F3 G (search for similar items in EconPapers)
Date: 2020
References: View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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