Designing a Roadmap for Human Resource Management in the Banking 4.0

Iwa Kuchciak and Izabela Warwas
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Iwa Kuchciak: Institute of Finance, Faculty of Economics and Sociology, University of Lodz, POW 3/5, 90-255 Lodz, Poland
Izabela Warwas: Department of Labour and Social Policy, Faculty of Economics and Sociology, University of Lodz, Rewolucji 1905 Street 41, 90-214 Lodz, Poland

JRFM, 2021, vol. 14, issue 12, 1-22

Abstract: The banking sector has been going through a rapid transformation due to digitalization, regulatory requirements, customer expectations, and demographic trends. The purpose of this paper is to provide an advanced overview of the practical applications of human resource management (HRM) in Banking 4.0. This study used quantitative and qualitative methods to present the results of good practice form inventory and a Delphi study. The results of a European study show that human resource management practices such as reskilling, upskilling, and redeployment are a solution to mitigate challenges in the Banking 4.0 era. The HRM roadmap for banks will be a major guide to ensure effective workforce management.

Keywords: human resource management; HRM; Industry 4.0; Banking 4.0; digitalization (search for similar items in EconPapers)
JEL-codes: C E F2 F3 G (search for similar items in EconPapers)
Date: 2021
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