A Taxonomy of Product–Service System Perturbations through a Systematic Literature Review

Hanfei Wang (), Yuya Mitake, Yusuke Tsutsui, Salman Alfarisi and Yoshiki Shimomura
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Hanfei Wang: Faculty of Systems Design, Tokyo Metropolitan University, Tokyo 191-0065, Japan
Yuya Mitake: Human Augmentation Research Center, National Institute of Advanced Industrial Science and Technology, Chiba 277-0882, Japan
Yusuke Tsutsui: Faculty of Computer Science and Systems Engineering, Okayama Prefectural University, Okayama 719-1197, Japan
Salman Alfarisi: Faculty of Systems Design, Tokyo Metropolitan University, Tokyo 191-0065, Japan
Yoshiki Shimomura: Faculty of Systems Design, Tokyo Metropolitan University, Tokyo 191-0065, Japan

JRFM, 2022, vol. 15, issue 10, 1-23

Abstract: Perturbations have a negative influence on the operation of the business system, which may weaken business performance. However, in the field of the product–service system (PSS), perturbation is still a rarely discussed concept. Researchers and managers have a limited understanding of perturbations in the context of PSS. This hinders PSS designers and managers to prepare for mitigation due to a lack of knowledge and information. Thus, this paper aims to build a taxonomy of PSS perturbation through a systematic literature review. To achieve this target, the authors have reviewed 171 papers and found 18 effective papers. Twenty-five items are considered effective ones that are directly related to PSS perturbation. The result of the review shows that PSS perturbations could be classified into six categories, namely, behavioral, social, environmental, competence, resource, and organizational perturbations. The proposed terminology and taxonomy appear to be effective, which could enable researchers to understand the scope of PSS perturbations on a conceptual level. This finding is also expected to provide useful knowledge and information for researchers who are interested in vulnerability analysis and the robust design of PSS.

Keywords: product service system; perturbation; taxonomy; systematic literature review; business performance (search for similar items in EconPapers)
JEL-codes: C E F2 F3 G (search for similar items in EconPapers)
Date: 2022
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