Blockchain-Augmented Digital Supply Chain Management: A Way to Sustainable Business

Samir Yerpude, Kiran Sood and Simon Grima ()
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Samir Yerpude: Faculty of Management, Symbiosis Centre of Research and Innovation, Symbiosis International (Deemed University), Lavale, Pune 412115, India
Kiran Sood: Chitkara Business School, Chitkara University, Rajpura 140401, India
Simon Grima: Faculty of Business, Management and Economics, University of Latvia, LV-1586 Riga, Latvia

JRFM, 2022, vol. 16, issue 1, 1-17

Abstract: The objective of this article is to assist the reader in understanding the journey from traditional Supply Chain Management to Digital Supply Chain Management. It aims to augment the concept of Digital Supply Chain Management with blockchain technology and create an extensive literature review to assist in formulating the gaps and discovering the variables that contribute towards the efficiency of a Blockchain-Based Digital Supply Chain. Moreover, this article aims to validate the impact of specified parameters resulting in customer retention and market leadership for an organization. Digital technologies such as the Internet of Things, blockchain, etc., are disrupting the traditional ways of doing business and creating value propositions for customers. Supply Chain Management is a key business process for an organization that helps them compete in the market. Organizations have seized competition not as individual brands but as supply chains. Digital Supply Chain Management is the implementation of digital technologies to capture customer data at every interaction to create customer engagement strategies. This article provides an empirical analysis of parameters influencing a Blockchain-Augmented Digital Supply Chain resulting in customer retention and market leadership and shows how, through a Blockchain-Based Digital Supply Chain, the business objective of being a customer-centric organization is assisted with the customer data generated at each interaction that is enabled.

Keywords: blockchain; supply chain; supply chain management; digital supply chain management; IoT; blockchain technology; digital technologies (search for similar items in EconPapers)
JEL-codes: C E F2 F3 G (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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