Dynamic Scheduling and Communication System to Manage Last Mile Handovers

Vijay Paidi, Roger G. Nyberg and Johan Håkansson
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Vijay Paidi: School of Technology and Business Studies, Dalarna University, 78170 Borlange, Sweden
Roger G. Nyberg: School of Technology and Business Studies, Dalarna University, 78170 Borlange, Sweden
Johan Håkansson: School of Technology and Business Studies, Dalarna University, 78170 Borlange, Sweden

Logistics, 2020, vol. 4, issue 2, 1-11

Abstract: Last mile handover is the most problematic phase in the delivery process, while real-time communication and dynamic scheduling are major problem areas associated with attended last mile handovers. These problem areas need to be addressed holistically to facilitate efficient last mile handovers. The aim of this paper is to report the design and functionalities of a decision-support system which holistically addresses these problem areas. The functionalities of decision-support system which addresses dynamic scheduling and real-time communication problem areas are discussed using case studies. We conclude that a holistic decision-support system with multiparty communication among the stakeholders facilitates improving customer satisfaction, business opportunities and reducing operational costs for logistics companies.

Keywords: real-time communication; dynamic scheduling; missed handovers; business opportunities (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:gam:jlogis:v:4:y:2020:i:2:p:13-:d:372095

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