Assessing Causes of Driver Job Dissatisfaction in the Flatbed Motor Carrier Industry

Ashley Wygal, Douglas Voss, Michael B. Hargis and Scott Nadler
Additional contact information
Ashley Wygal: FIS, Jacksonville, FL 02142, USA
Douglas Voss: Department of Marketing and Management, University of Central Arkansas, 312 Business Administration Building, Conway, AR 72035, USA
Michael B. Hargis: Department of Marketing and Management, University of Central Arkansas, 312 Business Administration Building, Conway, AR 72035, USA
Scott Nadler: Department of Marketing and Management, University of Central Arkansas, 312 Business Administration Building, Conway, AR 72035, USA

Logistics, 2021, vol. 5, issue 2, 1-15

Abstract: Trucking companies play a critical role in the U.S. economy but face many challenges. The trucking industry’s greatest challenge may be the persistent driver turnover problem. Trucking companies regularly report turnover rates exceeding 100%. Each driver costs between $2200–$21,000 to replace and new drivers often impact carrier customer service and safety performance. The purpose of this article is to qualitatively explore the challenges drivers face with hopes of uncovering unique methods to improve job satisfaction and ameliorate turnover and retention issues. Results indicate that driver job satisfaction is related to compensation, management quality, equipment quality, home time, and wait time. Proactive managerial actions in the form of pre-planning loads are proposed as a method for carriers to resolve many driver concerns and possibly provide carriers with a competitive advantage in driver retention.

Keywords: trucking; drivers; driver turnover; driver retention (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (2)

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