Smart Mobile Application for Short-Haul Cargo Transportation

Ahmed Azab, Jaehyun Park and Noha A. Mostafa
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Ahmed Azab: Graduate School of Information Science and Technology, Osaka University, Yamadaoka, Osaka 565-0871, Japan
Jaehyun Park: Faculty of Design and Architecture, Kyoto Institute of Technology, Matsugasaki Hashikamicho, Sakyo Ward, Kyoto 606-8585, Japan
Noha A. Mostafa: Mechanical Engineering Department, The British University in Egypt, Cairo 11837, Egypt

Logistics, 2021, vol. 5, issue 2, 1-14

Abstract: Smart service systems have been dealing with various wicked social and cultural problems by providing diverse solutions for society. Cargo transportation is one of the most challenging issues in logistics; in this paper, we explore multiple stakeholders’ information environments surrounding containerized cargo transportation by a design thinking approach. Throughout the analysis, the latent problems are summarized in the following two manners: (1) miscommunication with inefficient information flow among multiple stakeholders; and (2) a lack of resource management coordination among service providers. With these two identified problems, the objective of this work is to develop a prototype information and communication technology-based service application for both trucking companies and customers. This work makes two contributions. First, it methodologically proposes a customer-centered design approach for logistics management by adopting a design thinking approach. Second, it suggests a practical ICT-based solution for the mentioned problems.

Keywords: containerized truck transport; service science; smart service systems; design thinking; smart mobile application (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2021
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