Exploration of Critical Success Factors of Logistics 4.0: A DEMATEL Approach

Shahbaz Khan, Rubee Singh, Abid Haleem, Jacinta Dsilva and Sadia Samar Ali
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Shahbaz Khan: Institute of Business Management, GLA University, Mathura 281406, India
Rubee Singh: Institute of Business Management, GLA University, Mathura 281406, India
Abid Haleem: Department of Mechanical Engineering, Jamia Millia Islamia, New Delhi 116458, India
Jacinta Dsilva: School of Business, University of Balamand, Balamand 116458, Lebanon
Sadia Samar Ali: Department of Industrial Engineering, Faculty of Engineering, King Abdul-Aziz University, Jeddah 21589, Saudi Arabia

Logistics, 2022, vol. 6, issue 1, 1-14

Abstract: Background: Fourth Industrial Revolution (Industry 4.0) has revolutionized the operations, technologies, logistics and supply chain. To align with industry 4.0, the conventional logistics processes need to upgrade into digital logistics (logistics 4.0). This study aims to analyse the critical success factors of logistics 4.0. Methods: To accomplish this objective a comprehensive literature review is conducted for the identification of the critical success factors of logistics 4.0 with the expert’s input. These critical success factors are interrelated, and this interrelationship is explored through the DEMATEL approach. The applied methodology is categorised the critical success factors into cause-and-effect groups. Six factors belong to the cause group and the remaining four belong to the effect group. Results: The ‘top management commitment and support’, ‘aligning the initiatives of logistic 4.0 with organizational strategy’ and ‘technological infrastructure’ are the most influential critical success factors. This analysis also recognized the most influential and influenced factor amongst all identified critical success factors that will help the practitioners to optimal utilization of the resources. Conclusions: The findings of the study support the managers and practitioners in strategizing their effort for logistics 4.0 adoption.

Keywords: critical success factors; DEMATEL; digital manufacturing; Industry 4.0; logistics 4.0 (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (4)

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