The Relationship between Lean Practices and Organizational Performance: An Analysis of Operations Management in a Public Institution

Patricia Inês Schwantz (), Leander Luiz Klein and Eugênio de Oliveira Simonetto
Additional contact information
Patricia Inês Schwantz: Postgraduate Program in Management, Federal University of Santa Maria, Av. Roraima 1000, Santa Maria 97105-900, Brazil
Leander Luiz Klein: Center of Social and Humans Sciences, Federal University of Santa Maria, Av. Roraima 1000, Santa Maria 97105-900, Brazil
Eugênio de Oliveira Simonetto: Center of Social and Humans Sciences, Federal University of Santa Maria, Av. Roraima 1000, Santa Maria 97105-900, Brazil

Logistics, 2023, vol. 7, issue 3, 1-14

Abstract: Background : This study aims to analyze the relationship between lean practices and organizational performance in a public institution, specifically, a military organization. Methods : The research has a quantitative approach with a descriptive character, having as a sample the members of a military unit located in Rio Grande do Sul. A valid sample of 116 answered questionnaires was obtained. Data analysis was carried out through multivariate statistical treatment, known as Structural Equation Modeling (SEM), using the Smart-PLS software. Results : At the end of the study, it was possible to confirm the central hypothesis of the study and conclude that lean practices (waste elimination, continuous improvement, support and leadership, member involvement, education and training, long-term thinking, quality, and systemic vision) positively impact organizational performance. Together, these elements combine to engender organizational effectiveness and success, promoting more productivity, quality, profitability, and customer satisfaction, thus improving the organization’s performance. Conclusions : It is evident that the members of the military unit are committed to optimizing organizational performance, showing constant improvement in productivity, rarely committing errors, cost reduction in activities and works, high effectiveness in meeting goals, prioritizing cost reduction in the execution of activities, as well as achieving goals and objectives related to the services provided.

Keywords: organizational efficiency; operations management; continuous improvement; lean; public management (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2305-6290/7/3/52/pdf (application/pdf)
https://www.mdpi.com/2305-6290/7/3/52/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jlogis:v:7:y:2023:i:3:p:52-:d:1218412

Access Statistics for this article

Logistics is currently edited by Ms. Mavis Li

More articles in Logistics from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().