Dynamic Capabilities and Digital Transformation in the COVID-19 Era: Implications from Driving Schools

Fotis Kitsios (), Evangelia Nousopoulou and Maria Kamariotou
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Fotis Kitsios: Department of Applied Informatics, University of Macedonia, GR54636 Thessaloniki, Greece
Evangelia Nousopoulou: Department of Applied Informatics, University of Macedonia, GR54636 Thessaloniki, Greece
Maria Kamariotou: Department of Applied Informatics, University of Macedonia, GR54636 Thessaloniki, Greece

Logistics, 2023, vol. 7, issue 4, 1-12

Abstract: Background: The COVID-19 pandemic is a worldwide threat that has positioned micro-enterprises under enormous tension to persevere. As a result, these businesses are obligated to respond to the epidemic in an efficacious manner. In order to weather this economic storm, micro-enterprises have implemented a variety of digital technologies. Methods: The research investigates the connection between the communications technology of driving schools and the public crisis responses of those driving schools using a data set obtained from a survey administered to those schools. Results: The quantitative findings demonstrate that digitalization has made it possible for driving schools to efficiently and successfully respond to the public dilemma by utilizing their resilient functionality. In addition, digitalization can greatly enhance driving schools’ performance. Conclusions: This paper provides drawings for digitalization and crisis responses for driving schools.

Keywords: digital transformation; dynamic capabilities; micro-enterprises; COVID-19; public crisis (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2023
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