Competencies of a Healthcare Manager in the Context of Hospital and Ambulateral Diagnostic Imaging Centers

Agnieszka Mierzwa, Magdalena Syrkiewicz-Świtała, Bernadeta Kuraszewska, Rafał Świtała, Jolanta Grzebieluch, Beata Detyna and Jerzy Dariusz Detyna ()
Additional contact information
Agnieszka Mierzwa: Lux Med Ltd., 02-678 Warszawa, Poland
Magdalena Syrkiewicz-Świtała: School of Public Health in Bytom, Medical University od Silesia in Katowice, 41-902 Bytom, Poland
Bernadeta Kuraszewska: Department of Medical and Health Sciences, WSB University, 41-300 Dąbrowa Górnicza, Poland
Rafał Świtała: Department of International Economic Relations, University of Economics in Katowice, 40-287 Katowice, Poland
Jolanta Grzebieluch: Department of Organisation and Management, Faculty of Health Sciences, Wroclaw Medical University, 50-367 Wrocław, Poland
Beata Detyna: Institute of Natural Sciences and Technology, The Angelus Silesius University of Applied Sciences in Wałbrzych, 58-300 Wałbrzych, Poland
Jerzy Dariusz Detyna: Department of Mechanics, Materials and Biomedical Engineering, Faculty of Mechanical Engineering, Wrocław University of Science and Technology, 50-370 Wrocław, Poland

Logistics, 2024, vol. 8, issue 4, 1-18

Abstract: Background : Today’s healthcare requires a modern style of management that adapts to the needs of both patients and employees. Imaging diagnostics has its specificity in the entire area of hospital logistics and influences the organization of work and patient care. Modern managers should have special competencies to meet the expectations of patients, employees, and organizations. Aim : The main purpose of article was to define the role, competencies, and skills that managers should have in the field of diagnostic imaging. Methods : In the research part, a questionnaire survey and in-depth interviewing were used. The research group consisted of 10 managers and 300 medical staff, i.e., radiologists, nurses, and electroradiology technicians. Results : The decision-making role of the manager and their interpersonal skills were recognized to be most crucial. According to the respondents, managers should ensure good work organization and provide safe working conditions. Employees appreciated the manager’s ability to react in crisis situations as well as their high professionalism. The ability to communicate and resolve conflicts in a team was considered the most important psychological and social competence. Conclusions : A good manager, in the opinion of the respondents, is a decision-making, empathetic, and flexible person with strong leadership characteristics.

Keywords: diagnostic imaging; management; management competencies; health services; logistics (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2024
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