From Adopting Industry 4.0 Technologies to Improving Operational Performance in Hospital Supply Chain: The Moderating Effect of HSC Complexity

Ahmed Chtioui (), Imane Bouhaddou and Asmaa Benghabrit
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Ahmed Chtioui: Laboratory of Artificial Intelligence, Data Technologies and Modeling (AIDTM), Higher National School of Arts and Crafts (ENSAM Meknes), Moulay Ismail University, Meknes 50500, Morocco
Imane Bouhaddou: Laboratory of Artificial Intelligence, Data Technologies and Modeling (AIDTM), Higher National School of Arts and Crafts (ENSAM Meknes), Moulay Ismail University, Meknes 50500, Morocco
Asmaa Benghabrit: Laboratory of Applied Mathematics and Business Intelligence (LMAID), Higher National School of Mines Rabat (ENSMR), Rabat 10000, Morocco

Logistics, 2025, vol. 9, issue 2, 1-22

Abstract: Background : The hospital supply chain (HSC) is one of the main levers for improving the performance of any healthcare organization. HSC stakeholders evolve in a dynamic environment marked by great complexity. This observation led us to conduct research, through which we examined several factors enabling operational performance to be achieved within the HSC. Methods : For the empirical verification, we opted for a survey of a relevant sample composed of health professionals operating in different Moroccan hospitals, particularly in the logistics departments. Afterwards, the data were analyzed using a Partial Least Squares-Structural Equation Modeling (PLS-SEM) method to test the hypothesized relationships in this study. Results : The results show that the adoption of Industry 4.0 technologies improve collaborative aspects between logistics processes and flows, and thus ensure better integration of HSC. The research also highlights the moderating effect of HSC complexity in the relationship between HSC integration and HSC operational performance, i.e., HSC integration increases HSC operational performance in a context marked by high complexity. Conclusions : This paper explores the impact of Industry 4.0 technologies on HSC operational performance. The study provides hospital managers and practitioners with insights to improve HSC operational performance through integration initiatives, ultimately better meeting the needs of healthcare professionals and contributing to improve the quality of care.

Keywords: hospital supply chain; Industry 4.0 technologies; HSC integration; HSC complexity; HSC operational performance; structural equation modeling (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2025
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