Integrated Logistics Management Through ERP System: A Case Study in an Emerging Regional Market

Juan Gabriel França Canon, Robério José Rogério dos Santos, Victor Diogho Heuer de Carvalho (), Madson Bruno da Silva Monte and Thiago Lima de Barros
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Juan Gabriel França Canon: Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil
Robério José Rogério dos Santos: Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil
Victor Diogho Heuer de Carvalho: Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil
Madson Bruno da Silva Monte: School of Economy, Administration and Accounting, Federal University of Alagoas, Maceió 57072-900, Brazil
Thiago Lima de Barros: Technology Axis, Campus do Sertão, Federal University of Alagoas, Delmiro Gouveia 57480-000, Brazil

Logistics, 2025, vol. 9, issue 2, 1-25

Abstract: Background : Logistics and supply chain management are crucial in modern commerce, impacting global competition, and both can directly benefit by using enterprise resource planning (ERP) systems. This case study examines key success factors behind a significant operational transformation in a company in the countryside of Alagoas, Brazil. From this context, two research questions emerge: (a) What are the main success factors that drove a significant operational transformation in logistics and supply chain management, and how did these factors impact the company’s growth? (b) How does digital transformation and adopting an ERP impact the company’s logistics activities? Methods : Data were collected through on-site observations, interviews with supervisors and a manager, and analysis of company-provided documentation. Results : The study identified key processes, stakeholders, and practices, focusing on critical success factors, mission-critical processes, and the integration of core and support functions. Notable changes were observed through key logistics performance indicators, tracking the evolution from pre-implementation to post-implementation and revealing their impact on the company’s growth. Conclusions : Improved decision making between departments significantly enhanced performance and growth. The analyzed company’s success can be attributed to a process-oriented approach, digital transformation in logistics, and investment in information technology.

Keywords: logistics; performance indicators; distribution company; ERP; case study (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2025
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