The Role of Spare Parts Supply Chains in the Success of New Computer Technology Products

Maria Sashkova Vodenicharova () and Yulia Genova
Additional contact information
Maria Sashkova Vodenicharova: Logistics and Supply Chain Management Department, University of National and World Economy, 1700 Sofia, Bulgaria
Yulia Genova: Logistics and Supply Chain Management Department, University of National and World Economy, 1700 Sofia, Bulgaria

Logistics, 2025, vol. 9, issue 4, 1-25

Abstract: The purpose of this study is to examine the spare parts supply chain when introducing new computer technology products to the market. Background : Despite the growing importance of after-sales service, the supply chain for spare parts for ICT (information and communications technology) products often receives insufficient attention. Materials and Methods : The data was obtained from an analysis of operational service logs encompassing 149,937 warranty service requests and associated Service Level Agreements, augmented by feedback from 1572 surveyed computer equipment customers regarding their after-sales service experience. The data refers to a period of one year (1 January 2023 to 1 January 2024) and takes into account all new products launched in the computer category during this period (116 new products), primarily focusing on equipment such as servers, and the product tree for each of these products. Results : The results are related to increasing requirements for after-sales service, in particular, the supply chain for spare parts, which is of great importance for the development and success of companies producing computing equipment. Conclusions : The study contains original results obtained during scientific research conducted by the authors in the field of logistics and supply chain for spare parts.

Keywords: logistics; operations; supply chain management; customers satisfaction; ICT; after-sales; spare parts; new product (search for similar items in EconPapers)
JEL-codes: L8 L80 L81 L86 L87 L9 L90 L91 L92 L93 L98 L99 M1 M10 M11 M16 M19 R4 R40 R41 R49 (search for similar items in EconPapers)
Date: 2025
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2305-6290/9/4/148/pdf (application/pdf)
https://www.mdpi.com/2305-6290/9/4/148/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jlogis:v:9:y:2025:i:4:p:148-:d:1775437

Access Statistics for this article

Logistics is currently edited by Ms. Mavis Li

More articles in Logistics from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().