Applying Integrated QFD-MCDM Approach to Strengthen Supply Chain Agility for Mitigating Sustainable Risks

Chih-Hung Hsu, Ru-Yue Yu, An-Yuan Chang, Wan-Ling Liu and An-Ching Sun
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Chih-Hung Hsu: College of Transportation, Fujian University of Technology, Fuzhou 350118, China
Ru-Yue Yu: College of Transportation, Fujian University of Technology, Fuzhou 350118, China
An-Yuan Chang: Institute of Industrial Management, College of Management, National Formosa University, Yunlin 632, Taiwan
Wan-Ling Liu: Faculty of Economics and Business, University of Groningen, Nijenborgh 4, 9747 AG Groningen, The Netherlands
An-Ching Sun: College of Transportation, Fujian University of Technology, Fuzhou 350118, China

Mathematics, 2022, vol. 10, issue 4, 1-41

Abstract: As the global economy develops and the complexity of supply chains increases, the effective mitigation of sustainable supply chain risks in electronics manufacturing has become important. While quality function deployment (QFD) has been successfully applied to many fields of multicriteria decision-making (MCDM), there is a lack of research on constructing a house-of-quality model that can be combined with MCDM for connecting supply chain agility with sustainable supply chain risks, especially in the field of electronics manufacturing. The objective of this study was to develop an integrated framework of QFD and MCDM and to devise an effective method to mitigate sustainable supply chain risks by improving supply chain agility. Such a method can help the multinational electronics manufacturing industry to develop stable and sustainable supply chains. In a multinational electronic manufacturing enterprise as an example, the results showed that the case enterprise work should focus on improving agility ‘production and sales capability’, ‘quick decision-making/strategic flexibility’, ‘electronic shiapment of finished products to control shipment operations’, ‘supplier on-time delivery rates’ and ‘cost minimization’. Improving agility would help enhance the ‘credibility and competence of operators and leaders’ and ‘product safety and quality’ and reduce ‘goods disruption or delay due to inadequate supply mobility and poor financial performance’, ‘information system instability’, the ‘long product lead time’ and other key sustainable supply chain risks. The proposed framework can not only be effectively used by other electronics manufacturers to develop agile strategies to mitigate sustainable supply chain risks, but also provides a reference for risk management for manufacturers in other fields.

Keywords: multi-criteria decision-making; sustainable supply chain risk; supply chain agility; quality function deployment; electronic manufacturing (search for similar items in EconPapers)
JEL-codes: C (search for similar items in EconPapers)
Date: 2022
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