Integrating Fuzzy AHP and TOPSIS Methods to Evaluate Operation Efficiency of Daycare Centers

Chia-Nan Wang, Chao-Fen Pan (), Hoang-Phu Nguyen () and Pei-Chun Fang ()
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Chia-Nan Wang: Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan
Chao-Fen Pan: Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan
Hoang-Phu Nguyen: Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan
Pei-Chun Fang: Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan

Mathematics, 2023, vol. 11, issue 8, 1-16

Abstract: As the population ages and families become less able to offer care, the need for long-term care among older people increases. Evaluation of daycare centers, which provide localized long-term care services, is essential for the growth and direction of these institutions. Nevertheless, the present evaluation indexes do not adequately emphasize the significance of each index item or the actual effectiveness of an organization’s operations and management. To solve this issue, the purpose of this research was to develop an evaluation model for the operation and administration of daycare centers. Experts were consulted to collect pertinent criteria, which were further assessed using the Fuzzy Analytic Hierarchy Process (FAHP) and the Technique for Order Preference by Similarity to the Ideal Solution (TOPSIS) techniques. The results indicated that organizational operation management was the top priority, with administrative operation management and service quality management having the largest impact on productivity. Among the 10 daycare services tested, Institution 3 was judged to have the highest score. These findings shed light on the operational management effectiveness of daycare centers and give a novel evaluation methodology for gauging the efficacy of nursing management.

Keywords: Fuzzy Analytic Hierarchy Process (FAHP); Technique for Order Preference by Similarity to Ideal Solution (TOPSIS); efficiency; performance evaluation; day-care services (search for similar items in EconPapers)
JEL-codes: C (search for similar items in EconPapers)
Date: 2023
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (5)

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