An Integrated Fuzzy Quality Function Deployment Model for Designing Touch Panels

Amy H. I. Lee, Chien-Jung Lai, He-Yau Kang () and Chih-Chang Wang
Additional contact information
Amy H. I. Lee: Department of Industrial Management, Chung Hua University, Hsinchu 300, Taiwan
Chien-Jung Lai: Department of Marketing and Distribution Management, National Chin-Yi University of Technology, Taichung 411, Taiwan
He-Yau Kang: Department of Industrial Engineering and Management, National Chin-Yi University of Technology, Taichung 411, Taiwan
Chih-Chang Wang: Department of Industrial Engineering and Management, National Chin-Yi University of Technology, Taichung 411, Taiwan

Mathematics, 2025, vol. 13, issue 16, 1-26

Abstract: Facing the global competitive market and ever-changing customer demands, manufacturers must navigate intense competition and uncertain demand while striving to enhance customer satisfaction. As a result, the demand for customized products has become a crucial design consideration. To respond accurately and swiftly in a competitive market, manufacturers must focus on customer needs, analyze market trends and competitor information, and leverage data analysis as a reference for new product development and design. This study presents a new product development model by integrating quality function deployment (QFD), decision-making trial and evaluation laboratory (DEMATEL), analytic network process (ANP), and fuzzy set theory. It first uses a 2-tuple fuzzy DEMATEL to identify significant interrelationships among factors. A revised house of quality (HOQ) is then constructed to map relationships among customer requirements (CRs), engineering requirements (ERs), and the influences of CRs on ERs. To address uncertainty in human judgment, fuzzy set theory is incorporated into the ANP. The integrated model can determine the relative importance of the ERs. The proposed model is applied to touch panel development, and the results are recommended to the R&D team for new product development.

Keywords: touch panel; 2-tuple fuzzy linguistic variables; fuzzy analytic network process; quality function deployment (search for similar items in EconPapers)
JEL-codes: C (search for similar items in EconPapers)
Date: 2025
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.mdpi.com/2227-7390/13/16/2636/pdf (application/pdf)
https://www.mdpi.com/2227-7390/13/16/2636/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jmathe:v:13:y:2025:i:16:p:2636-:d:1726181

Access Statistics for this article

Mathematics is currently edited by Ms. Emma He

More articles in Mathematics from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().