An Integrated Decision-Making Model for Analyzing Key Performance Indicators in University Performance Management

Qi-Zhen Zhang, Shan Jiang, Ran Liu and Hu-Chen Liu
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Qi-Zhen Zhang: School of Law and Economics, The University of Queensland, Brisbane QLD 4072, Australia
Shan Jiang: School of Management, Shanghai University, Shanghai 200444, China
Ran Liu: School of Management, Shanghai University, Shanghai 200444, China
Hu-Chen Liu: School of Economics and Management, Tongji University, Shanghai 200092, China

Mathematics, 2020, vol. 8, issue 10, 1-16

Abstract: University performance has an important effect on the social influence of universities. With increasing emphasis placed on higher education, it is important to improve and optimize university performance management. However, the performance of university management is affected by numerous indicators in practice, and it is difficult for administrators to optimize all of them because of resource restriction. To address this concern, in this paper, we design a novel integrated model by combining linguistic hesitant fuzzy sets (LHFSs) with the decision-making trial and evaluation laboratory (DEMATEL) method to identify key performance indicators (KPIs) for improving the level of university performance management. Specifically, the LHFSs are utilized to express the hesitant and vague interrelationship assessment of performance indicators provided by experts. A modified DEMATEL is adopted to visualize the causal relationship between performance indicators and determine critical ones. Moreover, we introduce a gray relation analysis (GRA)-based method to derive experts’ weights when their weight information is unknown. Finally, a comprehensive university in Shanghai, China, is employed as an example to illustrate the practicability and availability of the proposed linguistic hesitant fuzzy DEMATEL model.

Keywords: university performance management; linguistic hesitant fuzzy set; DEMATEL method; key performance indicator (search for similar items in EconPapers)
JEL-codes: C (search for similar items in EconPapers)
Date: 2020
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

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