Using DANP-mV Model to Improve the Paid Training Measures for Travel Agents amid the COVID-19 Pandemic

Chui-Hua Liu and Bochner Liu
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Chui-Hua Liu: Department of Tourism & Hospitality, Kainan University, Taoyuan City 33857, Taiwan
Bochner Liu: IMBA Program, Department of Economics, Antai College of Economics and Management (ACEM), Shanghai Jiao Tong University, Shanghai 200240, China

Mathematics, 2021, vol. 9, issue 16, 1-19

Abstract: Due to the COVID-19 pandemic bringing travel to a standstill, an initiative of paid training for travel agencies was launched by the government. The purpose of this research is to improve the effectiveness of this measure, which is fundamental to the next tourism crisis management. Based on the related theories of tourism crisis management, organizational learning, and behavior adaption, the DANP-mV model developed an evaluation system for examining the training measure. The result of an influential network relationship map (INRM) shows that using influential effects, the “policy object” dimension and its criterion “subsidiary” should be the first improvement priority. To effectively achieve the aspiration level, the gap values point out “training courses” dimension and its criterion “excellent services” are first to improve. An action plan is produced containing all the findings and made available for easy indexing. It may contribute to the current measure improvements. Therefore, this innovative approach could help decision makers with tourism crisis policy making and help the sector with evolving learning readiness to remain sustainable.

Keywords: DANP-mV model; tourism crisis management; organizational learning; behavior adaption (search for similar items in EconPapers)
JEL-codes: C (search for similar items in EconPapers)
Date: 2021
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