Beyond Books: Student Perspectives on Emerging Technologies, Usability, and Ethics in the Library of the Future

Faisal Kalota (), Benedicta Frema Boamah, Hesham Allam, Tyler Schisler and Grace Witty
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Faisal Kalota: Center for Information and Communication Sciences, Ball State University, Muncie, IN 47306, USA
Benedicta Frema Boamah: Center for Information and Communication Sciences, Ball State University, Muncie, IN 47306, USA
Hesham Allam: Center for Information and Communication Sciences, Ball State University, Muncie, IN 47306, USA
Tyler Schisler: Center for Information and Communication Sciences, Ball State University, Muncie, IN 47306, USA
Grace Witty: Center for Information and Communication Sciences, Ball State University, Muncie, IN 47306, USA

Publications, 2025, vol. 13, issue 3, 1-25

Abstract: This research aims to understand the evolving role of academic libraries, focusing on student perceptions of current services and their vision for the future. Data was collected using a survey at a midwestern research university in the United States. The survey contained both quantitative and qualitative questions. The objective of the survey was to understand the current utilization of library services and students’ future visions for academic libraries. Qualitative and quantitative analysis techniques were utilized as part of the study. Thematic analysis was employed as part of the qualitative analysis, while descriptive and inferential analysis techniques were utilized in the quantitative analysis. The findings reveal that many students use libraries for traditional functions such as studying and accessing resources. There is also an inclination toward digitalization due to convenience, accessibility, and environmental sustainability; however, print materials remain relevant as well. Another finding was a lack of awareness among some students regarding available library services, indicating a need for better marketing and communication strategies. Students envision future libraries as technology-driven spaces integrating artificial intelligence (AI), augmented reality (AR), virtual reality (VR), and innovative collaborative environments. Ethical considerations surrounding AI, including privacy, bias, and transparency, are crucial factors that must be addressed. Some of the actionable recommendations include integrating ethical AI, implementing digital literacy initiatives, conducting ongoing usability and user experience (UX) research within the library, and fostering cross-functional collaboration to enhance library services and student learning.

Keywords: future libraries; library utilization; academic performance; student perceptions; student vision; artificial intelligence (AI); augmented reality (AR); virtual reality (VR); robotics; collaborative learning spaces; ethics; privacy; transparency; bias; intellectual freedom; libraries of the future; user experience (UX) (search for similar items in EconPapers)
JEL-codes: A2 D83 L82 (search for similar items in EconPapers)
Date: 2025
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