Academic Library with Generative AI: From Passive Information Providers to Proactive Knowledge Facilitators

Junic Kim ()
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Junic Kim: School of Business, Konkuk University, 120 Neungdong-ro, Gwangjin-gu, Seoul 05029, Republic of Korea

Publications, 2025, vol. 13, issue 3, 1-16

Abstract: This study investigates how generative artificial intelligence (AI) is reshaping academic libraries from passive information providers into proactive knowledge facilitators. Drawing on the qualitative case study of a South Korean university library that implemented an AI-powered chatbot, the study examines its impact on service personalization, user engagement, and research efficiency. The thematic analysis of interviews with users and staff reveals how AI integration transforms the user experience and redefines professional roles. Findings contribute to scholarly discussions on library innovation, demonstrating how generative AI enables adaptive, anticipatory knowledge services in academic environments shaped by digital transformation.

Keywords: generative artificial intelligence; passive information; proactive knowledge; digital transformation; artificial intelligence (search for similar items in EconPapers)
JEL-codes: A2 D83 L82 (search for similar items in EconPapers)
Date: 2025
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