Trust in and Risk of Technology in Organizational Digitalization

Andrea Bencsik, Dávid Máté Hargitai and Anastasia Kulachinskaya
Additional contact information
Andrea Bencsik: Department of Management, University of Pannonia, 8200 Veszprem, Hungary
Dávid Máté Hargitai: Department of Marketing, University of Pannonia, 8200 Veszprem, Hungary
Anastasia Kulachinskaya: Graduate School of Industrial Economics, Peter the Great St. Petersburg Polytechnic University, St. Petersburg 195251, Russia

Risks, 2022, vol. 10, issue 5, 1-19

Abstract: Organizational transformation for digitalization is a daily challenge for organizations. Successful change can be defined as the combined result of a number of factors, in which the attitude, trust and/or distrust of employees towards technology is of paramount importance. The aim of this study was to explore which factors most influence employees’ trust in technology and how the risk they pose can be mitigated. The quantitative research analyzed 473 respondents (Smart PLS3, using SEM model) and came to the following conclusions. Employees’ trust in technology depends primarily on the supportive role of management, and to a lesser extent on the digital readiness of the company and the training provided in the organization. The supportive role of management is a key element in the model, as it affects trust not only in a direct way, but also indirectly, through several pathways in the model. This means that the supportive role of leadership is clearly a decisive influence and its importance helps to assess the risk of trust or lack of trust.

Keywords: trust; digitalization; risk; leadership style; digital readiness; digital training (search for similar items in EconPapers)
JEL-codes: C G0 G1 G2 G3 K2 M2 M4 (search for similar items in EconPapers)
Date: 2022
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (1)

Downloads: (external link)
https://www.mdpi.com/2227-9091/10/5/90/pdf (application/pdf)
https://www.mdpi.com/2227-9091/10/5/90/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:gam:jrisks:v:10:y:2022:i:5:p:90-:d:797934

Access Statistics for this article

Risks is currently edited by Mr. Claude Zhang

More articles in Risks from MDPI
Bibliographic data for series maintained by MDPI Indexing Manager ().