Experiences and Lessons Learnt from the Evaluation of ICT Tools for and with Migrants

Helen C. Leligou, Despina Anastasopoulos, Nicholas Vretos, Vassilis Solachidis, Eszter Kantor, Iva Plašilová, Elodie Girardet, Anita Montagna, Fotini Vlahaki and Maria Tountopoulou
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Helen C. Leligou: INTRASOFT International S.A., Research & Innovation Development Unit, L1253 Luxembourg, Luxembourg
Despina Anastasopoulos: INTRASOFT International S.A., Research & Innovation Development Unit, L1253 Luxembourg, Luxembourg
Nicholas Vretos: Center for Research and Technology Hellas, Information Technologies Institute, 60361 Thessaloniki, Greece
Vassilis Solachidis: Center for Research and Technology Hellas, Information Technologies Institute, 60361 Thessaloniki, Greece
Eszter Kantor: Valdani Vicari & Associati, 1210 Brussels, Belgium
Iva Plašilová: Valdani Vicari & Associati, 1210 Brussels, Belgium
Elodie Girardet: JCP Connect, 9 Mail de Bourgchevreuil, 35510 Cesson-Sévigné, France
Anita Montagna: Centro Studi Pluriversum, 53100 Roma, Italy
Fotini Vlahaki: Department of Psychology, National and Kapodistrian University of Athens, 15772 Athens, Greece
Maria Tountopoulou: Ison Psychometrica, 11523 Athens, Greece

Social Sciences, 2021, vol. 10, issue 9, 1-13

Abstract: As the number of migrants arriving in Europe increases, host societies face the challenge of supporting their smooth integration, respecting their needs and recognizing their competencies. A key element for their new life is their integration in the labour market. This paper presents a platform which offers a set of tools that has been developed to support migrants to find their way into the labour market in EU countries. This set includes tools for skill assessment, artificial intelligence tools providing recommendations for jobs that match their personal skills and needs, tools for suggesting training paths and options to empower their candidacy, and easy-to-use tools for creating their CV/portfolio. We focus on the evaluation of this platform in real life settings in two countries (Greece and Spain), which is part of our co-creation approach. The results are very promising and show the satisfaction of the migrants. Additionally, they provide valuable insights for both those that develop such tools and those that can use them in their work/activities with the migrants (such as the non-governmental organisations and host authorities).

Keywords: ICT; skill assessment; migrant integration; artificial intelligence; job finding; tool assessment (search for similar items in EconPapers)
JEL-codes: A B N P Y80 Z00 (search for similar items in EconPapers)
Date: 2021
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