Exploring Job Satisfaction and Intentions to Quit among Security Officers: The Role of Work Hygiene and Motivator Factors

Tania Nagpaul (), Chan-Hoong Leong, Chin-Seng Toh, Ardi Bin Amir, Raymond Chin and Steve Tan
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Tania Nagpaul: Centre for Applied Research, Singapore University of Social Sciences, Singapore 599494, Singapore
Chan-Hoong Leong: Centre for Applied Research, Singapore University of Social Sciences, Singapore 599494, Singapore
Chin-Seng Toh: Centre for Applied Research, Singapore University of Social Sciences, Singapore 599494, Singapore
Ardi Bin Amir: Union of Security Employees, Singapore 199018, Singapore
Raymond Chin: Union of Security Employees, Singapore 199018, Singapore
Steve Tan: Union of Security Employees, Singapore 199018, Singapore

Social Sciences, 2022, vol. 11, issue 11, 1-13

Abstract: Amidst the pandemic, the work of many security personnel increased due to the additional requirements of checking vaccination records, temperature-taking, and contact-tracing procedures. There is ample research linking work hygiene and motivator factors (from Herzberg’s two-factor theory) to both job satisfaction and intentions to quit in various types of work settings. However, little is known about what keeps security officers on the job despite the exacerbated challenges posed by the pandemic. We examine how distinct hygiene and motivator factors predict intentions to quit among security officers. One thousand security officers in Singapore participated in a cross-sectional survey that assessed their current job experiences. The findings of this study revealed that job satisfaction plays a mediating effect in the positive relationship between four out of five poor hygiene factors and intentions to quit. Furthermore, the negative mediating effect of job satisfaction between all three motivator factors and intentions to quit was significant. Specifically, the intrinsic motivation for the work itself was the most significant predictor of intentions to stay. Interventions targeted at enhancing work commitment among security officers should highlight the value of security work and its role in maintaining public safety.

Keywords: intentions to quit; job satisfaction; motivator factors; security officers; work hygiene (search for similar items in EconPapers)
JEL-codes: A B N P Y80 Z00 (search for similar items in EconPapers)
Date: 2022
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