How Employee Job Burnout, Work Engagement, and Turnover Intention Relate to Career Plateau during the Epidemic

Yang Bai, Jinquan Zhou () and Wenjin He
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Yang Bai: College of Management and Economics, Tianjin University, Tianjin 300072, China
Jinquan Zhou: Center for Gaming and Tourism Studies, Macao Polytechnic University, Macao 999078, China
Wenjin He: Center of Control and Test Beijing Institute of Technology—Zhuhai Campus, Zhuhai 519088, China

Social Sciences, 2023, vol. 12, issue 7, 1-16

Abstract: In light of the impact of the COVID-19 epidemic on organizations and company human resource policies, multiple changes have been made to employee work behaviors. This paper developed a concept model on career plateaus, job burnout, work engagement, and turnover intention and examined it through a non-random sampling survey of 285 employees at resorts in Macao. The results revealed that career plateaus positively impact job burnout and turnover intention, and job burnout positively impacts turnover intention. The study found that career plateau negatively impacts work engagement and positively impacts turnover intention, and work engagement negatively influences turnover intention. Job burnout and work engagement partially mediate the relationship between career plateau and turnover intention. Training negatively moderates career plateau toward work engagement, and job rotation moderates career plateau toward turnover intention. Accordingly, organizations should consider the impact on employees’ careers when designing training and job rotation policies in response to the epidemic.

Keywords: career plateau; work engagement; job burnout; turnover intention; job rotation; training; COVID-19 (search for similar items in EconPapers)
JEL-codes: A B N P Y80 Z00 (search for similar items in EconPapers)
Date: 2023
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