Experiences of Digital Transitions in Health and Social Care Services in Later Life: Findings and Reflections from a Collaborative, Interdisciplinary Exploratory Review

David Alejandro Vaca-Benavides (), Sumetha Uthayakumar (), Emilie McSwiggan, Kayla Ostrishko, Godfrey Wanok, Clare Halpenny and Elisa Cardamone
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David Alejandro Vaca-Benavides: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK
Sumetha Uthayakumar: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK
Emilie McSwiggan: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK
Kayla Ostrishko: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK
Godfrey Wanok: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK
Clare Halpenny: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK
Elisa Cardamone: Advanced Care Research Centre Academy, The University of Edinburgh, Edinburgh EH 16 4UX, UK

Social Sciences, 2024, vol. 13, issue 10, 1-20

Abstract: Health and social care services are increasingly shaped by the emergence of new digital developments. Research suggests that older adults are less likely to use digital devices and, therefore, risk missing out on essential health and social care services as these become more digital by design. We carried out an exploratory literature review using the terms ‘onboarding’ and ‘offboarding’ within the design, engineering, health, and social science literature to understand how researchers are currently thinking about older adults’ digital service needs, informed by discussions of stakeholder engagement with older adults in Edinburgh to explore their own experiences of digital transitions. The review process was implemented based on the methodology of Arksey and O’Malley for scoping reviews, and the findings were reported according to the PRISMA-ScR checklist. The databases used were Web of Science, PubMed, CINAHL Plus, IEEE Xplore, Engineering Village, PsycINFO, ASSIA and ACM. In total, 18 studies were finally included. Our findings show different interpretations of onboarding across disciplines and a lack of use of offboarding in the design of digital interventions. Additionally, our findings reveal inequalities in digital onboarding, as evidenced by the limited number of studies. Finally, we share a snapshot of our findings, together with reflections on interdisciplinary and collaborative processes.

Keywords: onboarding; offboarding; digital inclusion; older adults (search for similar items in EconPapers)
JEL-codes: A B N P Y80 Z00 (search for similar items in EconPapers)
Date: 2024
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