Burnout Syndrome and Emotional Labor in Leaders and Subordinates: A Dyad Analysis

Michelle Engers Taube (), Mary Sandra Carlotto (), Sonia Maria Guedes Gondim and Carla Carvalho
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Michelle Engers Taube: Department of Life Sciences, University of Vale do Taquari, Lajeado 95914-014, Brazil
Mary Sandra Carlotto: Post-Graduate Program in Social, Work and Organizational Psychology (PG-PSTO), University of Brasília, Federal District, Brasilia 70910-900, Brazil
Sonia Maria Guedes Gondim: Institute of Psychology, Federal University of Bahia, Salvador 40210-730, BA, Brazil
Carla Carvalho: Center for Research in Neuropsychology and Cognitive and Behavioral Intervention (CINEICC), Faculty of Psychology and Educational Sciences, University of Coimbra, 3000-115 Coimbra, Portugal

Social Sciences, 2024, vol. 13, issue 4, 1-13

Abstract: Burnout Syndrome is considered a chronic response to occupational stressors in the work environment. Social interactions constitute one of the stressors at work that can generate negative feelings that trigger a process of contagion of the syndrome among workers in interdependent relationships. This study aimed to analyze whether emotional labor (emotional demands, emotional dissonance) at the level of the leader and subordinate dyad contributes to the manifestation of Burnout Syndrome. The participants included 244 leader–subordinate dyads who answered a questionnaire with sociodemographic and labor data, the Spanish Burnout Inventory, a subscale of the Questionnaire on the Experience and Assessment of Work, and a subscale of the Frankfurt Emotion Work Scale. Analyses were performed using the actor–partner interdependence model (APIM) through path analysis. The results indicate that the emotional demands of the leaders and the emotional dissonance of the subordinates predict the leader’s Burnout Syndrome. The Burnout Syndrome of subordinates was predicted only by the emotional demands of subordinates. Organizational actions are necessary for the better functioning of this dyad, aiming to mitigate the negative consequences of emotional labor on workers’ mental health.

Keywords: burnout syndrome; emotional labor; leader; subordinates (search for similar items in EconPapers)
JEL-codes: A B N P Y80 Z00 (search for similar items in EconPapers)
Date: 2024
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