Navigating Challenges and Leveraging Technology: Experiences of Child Welfare Workers during the COVID-19 Pandemic

Sarah Maiter (), Daniel Kikulwe, Uzma Danish, Peyton Drynan and Mykayla Blackman
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Sarah Maiter: School of Social Work, York University, Toronto, ON M3J 1P3, Canada
Daniel Kikulwe: School of Social Work, York University, Toronto, ON M3J 1P3, Canada
Uzma Danish: Interdisciplinary Social Research Program, Trent University, Oshawa, ON L1J 5Y1, Canada
Peyton Drynan: School of Social Work, York University, Toronto, ON M3J 1P3, Canada
Mykayla Blackman: School of Social Work, York University, Toronto, ON M3J 1P3, Canada

Societies, 2024, vol. 14, issue 10, 1-16

Abstract: This qualitative study explores the experiences of child welfare workers during the COVID-19 pandemic through virtual interviews, focusing on the challenges and adaptations in their work and support systems. Participants reported significant difficulties in maintaining a healthy work–life balance, heightened stress, anxiety, and increased workloads due to sick leaves and burnout. This study highlights the dual role of technology as both a stressor and a crucial tool, with rapid integration posing challenges while also enabling continued support for children and families. Despite these challenges, workers demonstrated resilience and creativity, developing innovative solutions to navigate the new landscape. The findings underscore the importance of robust support systems, clear communication, and equitable access to technology. This study suggests integrating lessons learned during the pandemic into future child welfare practices to enhance resilience and adaptability in the face of future crises.

Keywords: child welfare workers; COVID-19 pandemic; work–life balance; technology integration; mental health; resilience and adaptability (search for similar items in EconPapers)
JEL-codes: A13 A14 P P0 P1 P2 P3 P4 P5 Z1 (search for similar items in EconPapers)
Date: 2024
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