Job Satisfaction, Health Insurance Benefits, and On-the-Clock Health Insurance Administrative Tasks/Burdens: A Moderated Mediation Model

Xiao Li (), Jordan P. Mitchell, Phillip J. Decker and Jae Man Park
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Xiao Li: Department of Management, College of Business and Technology, University of Nebraska at Kearney, Kearney, NE 68849, USA
Jordan P. Mitchell: Healthcare Administration Department, College of Business, University of Houston-Clear Lake, Houston, TX 77058, USA
Phillip J. Decker: Healthcare Administration Department, College of Business, University of Houston-Clear Lake, Houston, TX 77058, USA
Jae Man Park: Department of Management, Policy and Community Health, School of Public Health, The University of Texas Health Science Center at Houston, Houston, TX 77030, USA

Societies, 2025, vol. 15, issue 10, 1-15

Abstract: This study examines how individuals’ perceptions of the importance of their health insurance benefits (Insurance Importance) influence their overall job satisfaction (Job Satisfaction), with health insurance satisfaction (Insurance Satisfaction) serving as a mediator and time spent on insurance administrative tasks or burdens (Time Spent) acting as a moderator. Using survey data from a final analytic sample of 296 participants in the United States, we found that Insurance Satisfaction mediates the relationship between perceived Insurance Importance and Job Satisfaction. Moreover, the positive association between Insurance Importance and Insurance Satisfaction weakens when individuals spend more time managing insurance administrative burdens. Our findings highlight the critical need for organizations to strategically prioritize employee benefits, with a particular emphasis on streamlining and enhancing the efficiency of health insurance administrative process to reduce administrative burdens. By implementing such strategies, organizations can improve employees’ satisfaction with health insurance, thereby boosting their job satisfaction.

Keywords: insurance importance; insurance satisfaction; job satisfaction; time spent on administrative tasks/burdens (search for similar items in EconPapers)
JEL-codes: A13 A14 P P0 P1 P2 P3 P4 P5 Z1 (search for similar items in EconPapers)
Date: 2025
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